Content Moderation Policy

This policy explains how ScamVerify moderates user-submitted content to maintain a safe, accurate, and helpful platform.

Our Approach

ScamVerify uses a combination of automated systems and human review to moderate content:

AI Moderation

• Automatic scanning for prohibited content
• Detection of spam patterns
• Identification of potential false reports
• Flagging suspicious activity

Human Review

• Review of flagged content
• Appeals processing
• Complex moderation decisions
• Policy violation assessments

What Gets Moderated

All user-submitted content is subject to moderation:

• Phone number reports
• Report descriptions and comments
• Contact form submissions

Automatic Removal

The following content is automatically removed:

Spam & Abuse

• Duplicate submissions within short timeframes
• Automated or bot-generated content
• Gibberish or nonsensical text

Prohibited Content

• Profanity and vulgar language
• URLs and links (potential phishing)
• Email addresses (privacy protection)
• Phone numbers in comments (prevent doxxing)
• Excessive capitalization (ALL CAPS)

Pattern Detection

• Reports that match known false report patterns
• Submissions from flagged IP addresses
• Activity exceeding rate limits

Manual Review Triggers

Content is flagged for human review when:

• Multiple users report the same content as false
• Content receives community flags
• Unusual patterns are detected
• Appeals are submitted
• Legal requests are received

Review Timeframes

• Standard Review: 24-48 hours
• Appeals: 5-7 business days
• Legal Requests: As required by law

During high-volume periods, review times may be extended.

Moderation Actions

Content Removal

• Violating content is removed from public view
• The submitting user is notified (when possible)
• Removed content is logged for review

User Warnings

• First-time or minor violations receive warnings
• Warnings explain the violation and guidelines

Temporary Bans

• Repeated violations result in temporary submission bans
• Ban duration increases with repeated offenses
• Users are notified of ban duration and reason

Permanent Bans

• Severe or repeated violations result in permanent bans
• Includes: doxxing, threats, illegal content, persistent abuse
• Permanent bans may be appealed after 6 months

Score Adjustments

• False reports may result in score recalculation
• Legitimate business reports may adjust scores
• Verified entities receive score protection

What We Don't Moderate

We do not moderate based on:

• Political opinions (when relevant to scam reporting)
• Negative but truthful experiences
• Criticism of businesses (when factual)
• Spelling or grammar errors

Transparency

No Pre-Screening

Reports are published immediately. Moderation occurs after submission.

No Paid Removal

Businesses cannot pay to remove legitimate reports.

Consistent Enforcement

Guidelines apply equally to all users.

Reporting Content

To report content that violates our guidelines:

1. Email reports@scamverify.ai
2. Include the phone number
3. Describe the violation
4. Provide any supporting evidence

We investigate all reports but do not provide outcomes to reporters due to privacy.

Legal Requests

Law Enforcement

We comply with valid legal requests. Contact legal@scamverify.ai.

Court Orders

We respond to valid court orders and subpoenas.

DMCA Requests

For copyright concerns, contact legal@scamverify.ai.

Appeals Process

If your content was removed or account was banned:

1. Step 1: Email reports@scamverify.ai with subject "Appeal"
2. Step 2: Include the phone number and date of original report
3. Step 3: Explain why you believe the decision was incorrect
4. Step 4: Provide any supporting evidence
5. Step 5: Allow 5-7 business days for review

Appeal decisions are final.

Changes to This Policy

We may update this policy at any time. Changes take effect immediately upon posting. Continued use of ScamVerify constitutes acceptance.

Contact

For moderation questions, legal requests, or general inquiries, please use our contact form.